Support
- For general or dealer inquiries, please fill out the form and we’ll get back to you as soon as possible (typically within one day – often within a few hours).
- For exchanges, returns, or warranty requests, please review our updated policies below before completing the contact form to ensure the fastest and most accurate support.
Returns & Exchanges
We are fully committed to customer satisfaction. If you are not completely satisfied with your purchase, you may return or exchange eligible products. We understand that ergonomics and fit are highly personal, and cannot always be judged by specifications or visuals alone. For this reason, we allow hands-on evaluation and don’t restrict returns or exchanges to unopened items.
Please note the following guidelines:
– A maximum of one exchange, with a maximum of two parts per order is permitted. Additional exchanges may be subject to a processing fee or denied at our discretion, particularly in cases of repeat or excessive return/exchange activity.
– All returned or exchanged products must be in like-new condition, with no signs of wear, installation damage, or abuse (packaging not subject to this restriction). Items returned with blemishes may incur a minor restocking fee or be eligible only for exchange with parts of comparable condition.
– For best results, we encourage you to utilize our Grip Comparison Tool and/or contact us directly for personalized fit recommendations before ordering – we are more than happy to write out a recommendation or hop on a call to get you dialed in!/exchange
Warranty
It’s our belief that the best warranty is the one you never have to use – but as end users ourselves, we know the deal. We’ve broken optics, shattered light heads, broken connectors, used mags until the feed lips cracked… If you manage to break any of our products during normal use, we’ll replace it. No BS. No hassle. This is our guarantee.
By end users, for end users.
*Please note: all returns approved after the 30 day window may be subject to re-stocking fees which cover the total costs for shipping the order, and 3% of the order total for credit card processing fees*